Sue Lukes

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17, Birchmore Walk

London N5 2TJ

tel: +44 020 7359 1455

fax: +44 020 7503 8942

e-mail: sue.lukes@btinternet.com

web page: http://www.sue.lukes.btinternet.co.uk

I take on work in various fields: housing aid and advice, community organisations, organisation and management and training. Current and recent contracts are arranged in sections for convenience.

Current or recent contracts: housing aid and advice

Housing Associations Charitable Trust: development, organisation and delivery of training programme for refugee community organisations funded by trust (1996 - 1997) and development and delivery of major training project funded by NLCB and European funds 1998-2001

RIS/ILPA: co-authoring advice guide on 1999 Immigration and Asylum Act

Homepoint: writing advice standards for housing aid in Scotland, developing web based training for Scottish housing advisers (with MB Associates 1999 - 2001)

Terrence Higgins Trust: review of legal and advice service (with MB Associates 1998/9)

Joint Council for the Welfare of Immigrants: Writing section of standard textbook on housing, benefits and immigration (1998)

Chartered Institute of Housing: co-writing and moderating distance learning course on housing aid (1998 - 2000)

LB Lewisham: advice on Housing Act eligibility

Resource Information Services: content of web page funded by Crisis, covering homelessness legislation, practice and options (1998)

Refugee Action: design, management and delivery of training programme for Montserrat Project. (1997)

Charity Projects: management support and training programme for grant funded refugee community organisations providing housing aid services (1997)

Scottish Homes (with MB Associates): work on evaluation of Homelessness Advice Service (1997)

PRAXIS: work on setting up the Housing and Community Services section (1997)

JCWI (with MB Associates): evaluation and proposals on training service (1997) Planning for new services (1998)

PRAXIS: advising on legal, policy and community implications of the community hosting scheme, plus help with agreements, marketing etc. (continuing, pro bono)

Resource Information Services: co-writing two editions of advisers' guide to Asylum and Immigration Act (1996 + 1997)

LB Tower Hamlets (with MB Associates) Review of advice provision (1996 - 1997)

Federation of Independent Advice Centres: preparation of training module on money advice for refugees and asylum seekers, support and consultancy for trainers in this area. (1996)

Shelter: parliamentary lobbying, consultancy and advice on Asylum and Immigration Act 1996, housing Act 1996 and related issues (1996)

London Housing Unit:

1. preparation of briefing on Asylum, Immigration and Housing (1996)
2. edit and write report on conference on immigration, asylum and housing (1996)
3. briefing local authority staff on current situation (1998 and 2000)

Finsbury Park Homeless Families Project: supervision and support of housing adviser (pro bono to 1998)

Current or recent contracts: community organisations

Latin American Womens Aid: Business planning (2001)

RENEWAL SRB project, West London: mapping refugee organisations and their needs (with MB Associates 2001)

Latin American Women’s Rights Service: research on immigration advice needs of Latin American women (2000)

The Children's Society: feasibility work on employment projects (1999)

Praxis: development of refugee leadership training programme (1999)

Ealing Refugee Forum: consultancy on refugee community organisations, their needs and the role of the forum (1999)

Evelyn Oldfield Unit: consultancy and analysis for their programme with London refugee community organisations plus report writing

Welsh Refugee Council planning for the medium term. (1998)

JUSTICE: consulting refugee and migrant groups on regulation of immigration advice (1998)

Asylum Rights Campaign: report on Campsfield detention centre (1997

Refugee Action (with MB Associates): research and report on newly arrived refugees and employment (1997)

Interfaith Refugee Network: report on work and future directions (1997)

Refugee Action/Justice/Asylum Rights Campaign/ILPA: Consultation with refugee community organisations on positive alternatives to current British asylum policy (1996 - 1997)

Glidewell Panel : securing the support and active involvement of refugee and other community organisations in the work of the independent panel enquiring into immigration and asylum policy, working with them to prepare written and oral evidence, reporting on implications of this for other areas of work. (1996)

Churches Commission for Racial Justice edited report on detention of asylum seekers (December 1996)

Current or recent contracts: organisation and management

Latin American Women’s Rights Service: review of strategy and planning (for LBG, with MB Associates, 2000/1)

Refugee Action: preparing for the new asylum support arrangements (with MB Associates, 1999 - 2000)

Tamil Community Housing Association: dealing with the new asylum support arrangements 1999

Refugee Council: review of work with elderly refugees 1999

Terrence Higgins Trust: management of advice service/Assistant Director (with MB Associates, 1999)

World University Service: evaluations of three European projects (1998/9)

Hillingdon Association of Voluntary Services: research into the medium term needs of refugees in the borough (with MBA and Refugee Action 1998/9)

LB Greenwich: review of law centre (with MB Associates, 1998)

London East AIDS Network: review of services, advice on strategy with MBA and FIAC (1998)

Various Hackney employment related organisations: advice and help with fund-raising and research needs

Newham Counselling Forum: evaluation and new directions (1998)

LB Tower Hamlets (with MB Associates): review of drop in provision for people infected/affected by HIV and AIDS (1998)

Hackney Training and Employment Network: report on Objective 3 Priority 4 EU funding

Kings Fund/Children's Society (with MB Associates): evaluation of homeless project (1996-98)

Latin American Women's Refuge: facilitating management committee in producing a mission statement (1996), working with staff on communications (1998)

LB Merton (with MB Associates) Review of organisations funded by Housing Department (1996)

Current or recent training delivery:

Refugee Education and Training Advice Service/WUS: Training for Millennium Awards winners and others in advice and related areas.

Scottish Refugee Council: preparing for the new asylum support system

Refugee Action: preparing for the new asylum support system

Refugee Arrivals Project: preparing for the new asylum support system

Refugee Council: training for Kosova programme

Joint Council for the Welfare of Immigrants: Housing and Immigration, Refugees and Housing Policy, Habitual Residence Test (quarterly programme and in-house for LBs Southwark, Camden, Lewisham, Enfield, Croydon, Samuel Lewis Housing Trust, NACAB, Colchester BC etc.)

Housing Aid: what it is and how to do it. Course delivered for HACT (twice) and Comic Relief (see above)

Guinness Housing Trust: Housing Bill and implications for housing managers (1996)

The Children's Society: courses on: Introduction to Housing, Young Peoples' Housing Rights Refugees and Asylum Seekers Housing rights, (1997)

Immigration Law Practitioners Association: Housing and Immigration (quarterly programme)

National Housing Federation: Housing and Immigration (1996)

Barnet Voluntary Service Council: Refugees, asylum seekers, benefits and housing (1996)

New Islington and Hackney Housing Association: Asylum seekers, housing and benefits (1996)

Refugee Action Kingston: Refugees and asylum seekers: what local authorities can do (1996)

Hackney Cities Anti-Racism Project: Housing Policy (1996)

Spiro Institute: Working with refugee community organisations. (1996)

Work experience

1995 - 1996

Shelter London

• Manager, Support Services
• managed Homelessness Advice Service, Information and Training, Legal Unit, casework administration, housing debt work and refugee housing aid project.

• managed diverse staff group, supervised legal work in London, developed and ran training programme and information bulletin, devised new stats and information system

1993 - 1995

SHAC, the London Housing Aid Centre

• Manager, Support Services

• running services as above, plus
• senior manager in charge of policy, research, and quality assurance
• set up and ran quality assurance retraining programme for all staff
• set up procedures and manuals for all departments
• managed application for legal aid franchising, started Investors in People accreditation process
• wrote "Refugee housing aid in East London", ran JRF funded research on "Advice services for the single homeless in London", promoted research on "Can the Private Rented Sector House the Homeless?"
• member of senior management team.
• planning and delivering training as part of the National Homelessness Advice Service

1989 - 1993

SHAC

• Team leader, SHAC East London

• recruiting, training, developing and managing a multi-disciplinary, mixed team to deliver advice, legal representation, training and information across ten boroughs
• managed team and caseload covering homelessness, private sector security and disrepair, public sector disrepair, security and arrears, "single homelessness" etc.
• negotiated and secured contracts with local authorities, Housing Action Trust, London Docklands Development Corporation,
• set up and ran housing debtline, project offices in Docklands, two team offices.

1983 -1989

SHAC

• Housing Adviser

• Housing Adviser, East London
• training, policy work and advocacy

1978 - 1983

Joint Working Group for Refugees from Latin America

• Regional Officer, West Midlands

• National Fieldworker
• developing refugee community organisations in order to hand over to them and close down.

1976 - 1978

clerical work

Summary of qualifications

1972 - 6

Somerville College, Oxford

• BA (Hons) II Modern History
• MA(Oxon)

1980

Birmingham Polytechnic

• Certificate in Community and Advice work

Professional memberships and community activities

I am an invited member of the Commission for Racial Equality Immigration Advisory Group

I am on the current list of Evelyn Oldfield consultants

As part of MB Associates, I am on the current list for the DETR housing research and evaluation projects, the LBGS research and consultancy list, the Scottish Executive and Scottish Homes list and those of various foundations and charities.

I have been on too many management and steering committees to list: they include housing association committees, research advisory panels, management committees for local projects, board of governors for local school, and so on.

I advise a range of refugee and migrant community organisations pro bono on the areas where I have expertise.

Languages

I am effectively bilingual in Spanish and English: I translate poetry as a hobby.

References

from the above work can be supplied on request as appropriate

© Sue Lukes 2001

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